Dear Friends of Allen Animal Clinic,
We want to inform all of our pet owners that as of now that Allen Animal Clinic will remain open for scheduled appointments. We are taking all the necessary precautions, as we do every day, to ensure a clean and sterile environment for our staff and patient families. We will continue to monitor and follow the Center for Disease Control (CDC) and the American Veterinary Medical Association (AVMA) guidelines and mandates regarding the COVID-19 pandemic. avma.org/coronavirus
We have always followed universal precautions for infection control including some of these important steps: We wash our hands in between each patient that we treat. Every treatment surface, chair, and instrument is disinfected after every patient. In addition, we disinfect all door handles, knobs and other public exposed surfaces after every patient.
If any of our staff members or patients have any flu or cold-like symptoms, we advise staff to stay home and patients to reschedule their appointments until symptoms have cleared. You will not be charged for a cancelled appointment.
With that said, we have made some minor adjustments to our schedule and procedures:
- We will be closed on Saturday for all pet appointments. We will be available on Saturday for Large Animal Emergency Calls (Equine & Livestock). All pet emergency calls should be directed to your local small animal emergency hospital.
- Monday-Friday all pets will be seen by appointment only. To help maintain social distance, when you pull into the Allen Animal Clinic parking lot, please contact us by phone and one of our technicians will take your pet into an exam room when available while you wait in your car. A doctor will then communicate with you either in person or by phone about your pet’s situation and the recommended care necessary. Afterward we will return your pet to your car.
- We are still available for all Farm Calls.
We realize that this is a challenging time for our country and we truly appreciate your understanding and cooperation in this matter. If you have any questions, please feel free to contact us at (972) 727-5151.
Dr. Balie White
Dr. Byron Norton